Frequently Asked Questions

  • Do you offer free installation estimates?

    Yes, Vic's HVAC provides free HVAC installation estimates. We offer detailed quotes with no hidden costs or upselling for all heating and cooling system installations.
  • Are your technicians licensed and insured?

    Yes, all Vic's HVAC technicians are licensed, insured, and locally trained. They're certified and experienced in both residential and light commercial HVAC systems.
  • How long has Vic's HVAC been operating?

    Vic's HVAC has been serving Western New York for over a decade. We're a family-owned and operated company with deep roots in Lewiston.
  • Do you serve homes in Niagara Falls?

    Yes, we serve Niagara Falls along with Lewiston, Lockport, Amherst, Orchard Park, and Hamburg across Niagara and Erie counties.
  • Can you install mini-split systems?

    Yes, we install ductless mini-split systems for zone-controlled heating and cooling. They're ideal for additions or older homes without existing ductwork.
  • Do you offer same-day HVAC repairs?

    Yes, we provide same-day HVAC repair service. Our stocked service vehicles reduce downtime and return visits for faster, more reliable repairs.
  • Can you install whole-home humidifiers?

    Yes, we install furnace humidifiers integrated directly with existing heating systems. They help reduce dry air and static during long Western New York winters.
  • Do you work on commercial buildings?

    Yes, we provide heating and cooling solutions for small offices, retail spaces, and light industrial buildings with preventive maintenance plans available.
  • Can you help with energy rebates?

    Yes, we work with top equipment brands to maximize energy efficiency and rebates. We provide guidance on local energy rebate opportunities.
  • Do you install water heaters too?

    Yes, we install and replace traditional water heaters. We help homeowners choose the right capacity and safely remove old units.
  • What's included in furnace maintenance plans?

    Our annual maintenance plans keep furnaces running safely with carbon monoxide and gas line checks. We service gas, electric, and high-efficiency models.
  • Can you retrofit older Western New York homes?

    Yes, we're experienced with older homes in Lewiston and Niagara Falls. We tailor solutions for unique duct layouts and ensure proper sizing.